At www.printertoner.lk, a venture of Metropolitan Technologies (Pvt) Ltd., we are committed to providing genuine Canon cartridges, toners, and printing solutions of the highest quality. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Eligibility for Returns
Products may be returned if they meet the following conditions:
- The item received is incorrect or differs from the order placed.
- The product is damaged during delivery.
- The product has a manufacturing defect.
- The product delivered does not match the specifications described on our website.
- The return request is made within 7 days of receiving the product.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging with all accessories, manuals, labels, and documentation.
- Be accompanied by the original invoice or proof of purchase.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Products that have been opened, installed, or used.
- Products with damaged or missing original packaging.
- Products damaged due to improper handling, misuse, negligence, or unauthorized repairs.
- Items purchased under clearance, promotional, or special discount offers unless they are defective.
- Consumable products that have been used or partially consumed.
Incorrect or Damaged Deliveries
If you receive an incorrect, damaged, or defective product, please notify us within 48 hours of delivery.
To help us process your request quickly, please provide:
- Your order number.
- Photographs showing the product and packaging.
- A brief description of the issue.
Once the issue has been verified, we will arrange an appropriate solution, which may include a replacement, repair, or refund where applicable.
Refund Policy
Refunds are considered only under the following circumstances:
- The product supplied differs significantly from the specifications listed on www.printertoner.lk.
- The ordered product is unavailable and no suitable replacement can be provided.
- The returned product has been inspected and approved by our team.
Approved refunds will be processed using the original payment method whenever possible. Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.
Shipping charges, delivery fees, and other service charges are generally non-refundable unless the return is due to an error on our part.
Exchange Policy
Eligible products may be exchanged for:
- The same product if found to be defective.
- The correct product if an incorrect item was delivered.
- An alternative product of equal value, subject to stock availability and mutual agreement.
Order Cancellation
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled. In such cases, customers should follow the return procedure after receiving the goods, subject to the eligibility requirements outlined in this policy.
Inspection of Returned Products
All returned items are inspected by our technical team before a refund, replacement, or exchange is approved.
If the inspection determines that the returned product does not meet the conditions of this policy, the product may be returned to the customer without a refund or replacement.
Return Shipping
Where the return is due to an error by www.printertoner.lk, such as supplying an incorrect or defective product, we will arrange or reimburse reasonable return shipping costs.
For returns that are not the result of our error, customers may be responsible for return shipping charges.
Limitation of Liability
Our liability is limited to the purchase value of the product concerned. We shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use our products.
Changes to this Policy
We reserve the right to amend or update this Return & Refund Policy at any time without prior notice. Any changes will become effective immediately upon publication on www.printertoner.lk.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Metropolitan Technologies (Pvt) Ltd.
No. 418, Galle Road, Colombo 03, Sri Lanka.
Website: www.printertoner.lk
Email: [email protected]
Telephone: +94 11 4622 471 / +94 11 2372 257